Housing - benefit - new claim

Benefits – New Claims

You may be eligible to claim housing benefit if you are on a low income or in receipt of income support or job seekers allowance and pay rent, whether to a private landlord, a housing association, or the council.

Housing Benefit is a means tested welfare benefit designed to help people on low incomes pay their rent. Enfield’s Benefits service assesses and pays both Housing Benefit and Council Tax Benefit claims for people living in Enfield.

Eligibility
None.

Required Customer Information
When sending or bringing in your completed claim form you must provide some original documents as proof of what you tell us. The list of proof you must provide is in the notes at the back of the benefit application form.

Service Level Agreement and Turnaround
New claims should be assessed within 36 days of the application form being received.

More information about this service

Contact Us

Frequently asked questions

Address:
PO Box 63
Civic Centre
Silver Street
Enfield
EN1 3XW
Map

Telephone:
020 8379 3798
020 8379 1000 for automated benefit information 24hrs a day

Fax:
020 8379 5191

Textphone:
020 8379 4998

Opening Hours:

Phones:
Monday to Friday 8.30 – 4.30

Helpdesks: Civic Centre and John Wilkes House

Principal Revenue Information Outlet:
John Wilkes House
79 High Street
Ponders End
Enfield EN3 4EN
Map

Monday to Friday
9.00am to 4.00pm

For picking up forms and handing in documents, you can also visit:
Edmonton Centre (1st Floor above the Library,)
36-44 South Mall,
Edmonton,
London, N9 0TN
Map

Monday to Friday:
8:30am to 5:00pm

Useful Links

Citizens Advice Bureau

Department for Work and Pensions