Housing - support to tenants

The aim of the service is to provide support to vulnerable people to help to prevent homelessness and for them to live as independently as possible.

The Supporting People Team funds a number of support services in Enfield. The support services are designed to help vulnerable people live as independently as possible in their own homes so that their quality of life is improved. A Support worker can visit tenants in their own home and may be able to help you with some or all of the following:

Setting up and running your home well e.g. dealing with issues such as turning on gas, electricity and water.
Finding furniture.
Sorting out rent and bills.
Managing money and claiming benefits.
Getting insurance and ensuring security.
Meeting your obligations as a tenant.
Making the most of your neighbourhood eg finding shops and services.
Looking for jobs.
Training or courses.
Making use of leisure time.
Getting in touch with extra help where this is needed eg talking about problems.
Getting expert advice on things like debt, mental health, drugs or alcohol, contacting social services or other organisations.

The Support Worker can talk through any problems with you. They will agree a 'support plan' with you that tells you what to expect and how often they'll visit.
Your council aims to help you get on your feet and live as independently as possible. After a time you may find that you do not need this type of support or that your needs for support lesson. However, should your needs change you are able to contact your council to request further help through Supporting People schemes.

Eligibility
People can access Supporting People services for free if they are receiving Housing Benefits. If you do not receive Housing Benefit, you can still access Supporting People services, but you may have to pay a charge (the amount will depend on which support service you need to access). You can apply for a “Fairer Charging Assessment” from the Council to determine how much you will have to pay.

Your support needs will need to be “assessed” by a support worker to see what help you need at home.

Required Customer Information
None.

Service Level Agreement and Turnaround
Access to support services will depend on there being vacancies. Some support services have a waiting list.

More information about this service

Contact Us

Frequently asked questions

Address:
London Borough of Enfield
PO Box 59
Civic Centre
Silver Street
Enfield
EN1 3XL
Map

Telephone:
0208 379 5055

Fax:
0208 379 3928

Letter: Write to the Manager of the service Pauline Kettless

Typetalk phone: 18001 0208 379 1234

Opening Hours:
The Supporting People Team are in the office Monday-Friday from 9.00am until 5pm

Useful Links

Office of the Deputy Prime Minister

National Directory of Supporting People Services