Contact Us

You can contact us in person at the Revenue Information Helpdesks – Our Helpdesks provide a professional and friendly one-stop service for all revenue and benefit enquiries. You may call at the following offices Monday to Friday 9.00am to 4.00pm.

Principal Revenue Information Outlet
John Wilkes House
79 High Street
Ponders End
Enfield EN3 4EN
Map

Other Revenue Information Outlet:
Civic Centre (Ground Floor)
Silver Street
Enfield EN1 3XW
Map

For picking up forms and handing in documents, you can also visit:
Edmonton Centre (1st floor above the library)
36-44 South Mall
Edmonton
London N9 0TN
Open 8.30am to 5.00pm Monday to Friday
Map

By Phone

Our telephone helplines are available from 8.30am to 4.30pm Monday to Friday.

Customer Services Centre 020 8379 1000
Main Council Tax telephone number plus 24-hour automated Information Service for Council Tax, Benefits and Business Rates.

Benefits Helpline 0208 379 3798

Business Rates 020 8379 4766

Textphone Service 020 8379 4998

Benefit Claim Service 020 8379 4779
for those with visual difficulties

Appointments line 020 8379 4992
(Tuesday and Thursday evenings at the Civic Centre)

Home visits line 020 8379 4779
(for those who are unable to visit a Helpdesk)

Complaints line 020 8379 4629

By Post

To the Revenues and Benefits Division
Enfield Council
PO Box 63, Civic Centre,
Silver Street, Enfield,
Middx, EN1 3XW

By Fax: 020 8379 5191
By Email: revs@enfield.gov.uk

Useful Contacts

Citizens Advice Bureau

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Enfield CAB
Unit 3, 5 Vincent House
2E Nags Head Road
Ponders End
Enfield, EN3 7FN
Tel: 0870 126 4664
http://www.citizensadvice.org.uk/

Department for Work and Pensions

http://www.dwp.gov.uk/

Direct Gov

Public services all in one place
www.direct.gov.uk

Enfield Homes

If you’re a tenant or leasholder of Enfield Homes, their Welfare Benefits Advice Team can offer you free, fair, confidential advice and help on the full range of benefits and tax credits.
Tel: (freephone: 0800 40 80 160 (option 2))
Write to: Enfield Homes, Freepost, Welfare BenefitsAdvice Service
www.enfieldhomes.org

Financial Services Authority

Moneymadeclear from the Financial Services Authority. They cut out the jargon and give you just the facts about financial products and services, helping you to make an informed decision.
http://www.moneymadeclear.fsa.gov.uk/

HM Revenue and Customs
(Working Tax Credit)

HMRC is responsible for collecting the bulk of tax revenue, as well as paying Tax Credits and Child Benefits.
www.hmrc.gov.uk
Tel: 0845 3003900

Informed Families (IF)

Enfield's Family Information Service aims to provide information on quality childcare and support for parents of children and young people up to age 20.
http://www.enfield.gov.uk/if/

JobCentre Plus

Help and advice on making a claim for benefit, and on job hunting and extra support.
www.jobcentreplus.gov.uk
Tel: 0800 0556688

Joint Team

Full free confidential benefit entitlement check for over 60s from The Pension Service and Enfield Council’s Joint Team.
Tel: 020 8899 3212
e-mail: Joint.Team@enfield.gov.uk

LHA-Direct

LHA-Direct has been developed to enable tenants renting accommodation from a private landlord to calculate the possible amount of Housing Benefit available to them from their Local Authority.
http://lha-direct.therentservice.gov.uk

National Benefit Leaflets

A one stop shop for leaflets containing general advice and guidance about Housing Benefit and Council Tax Benefit in the UK.
www.benefit-leaflets.org

PensionAge

PensionAge is a non profit organization providing help for older people and for those who help them.
www.pensionage.co.uk

The Pension Service,
Part of the Department for Work and Pensions

This Government website provides information about pensions and pensioner benefits, for those planning for the future, about to retire or already retired.
www.thepensionservice.gov.uk
Tel: 0845 3013011

Tribunals Service - Social Security and Child Support Appeals

The Social Security and Child Support Appeals (SSCSA) Tribunal deals with disputes about:
• Income Support; Jobseeker's Allowance
• Incapacity Benefit; Disability Living Allowance
• Attendance Allowance
• and Retirement Pensions.
http://www.appeals-service.gov.uk/

This document was last updated on 2008-11-25 16:14:04 published by the Revenues and Benefits team. Document Reference:LBE_130600

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Directory: Home About Enfield Enfield events calendar Advice and benefits Business Community and living Council and democracy Education and learning Environment and planning Health and social care Housing Jobs and careers Leisure and culture Transport and streets Emergencies Contact us: Ask us a question Civic Centre Silver Street Enfield EN1 3XY Telephone: 020 8379 1000 Fax: 020 8379 4453 Textphone: 020 8379 4419 Note: Calls may be recorded. How to find us	A to Z of Services: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z .Translation. Contact Us You can contact us in person at the Revenue Information Helpdesks – Our Helpdesks provide a professional and friendly one-stop service for all revenue and benefit enquiries. You may call at the following offices Monday to Friday 9.00am to 4.00pm. Principal Revenue Information Outlet John Wilkes House 79 High Street Ponders End Enfield EN3 4EN Map Other Revenue Information Outlet: Civic Centre (Ground Floor) Silver Street Enfield EN1 3XW Map For picking up forms and handing in documents, you can also visit: Edmonton Centre (1st floor above the library) 36-44 South Mall Edmonton London N9 0TN Open 8.30am to 5.00pm Monday to Friday Map By Phone Our telephone helplines are available from 8.30am to 4.30pm Monday to Friday. Customer Services Centre 020 8379 1000 Main Council Tax telephone number plus 24-hour automated Information Service for Council Tax, Benefits and Business Rates. Benefits Helpline 0208 379 3798 Business Rates 020 8379 4766 Textphone Service 020 8379 4998 Benefit Claim Service 020 8379 4779 for those with visual difficulties Appointments line 020 8379 4992 (Tuesday and Thursday evenings at the Civic Centre) Home visits line 020 8379 4779 (for those who are unable to visit a Helpdesk) Complaints line 020 8379 4629 By Post To the Revenues and Benefits Division Enfield Council PO Box 63, Civic Centre, Silver Street, Enfield, Middx, EN1 3XW By Fax: 020 8379 5191 By Email: revs@enfield.gov.uk Useful Contacts Citizens Advice Bureau The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers. Enfield CAB Unit 3, 5 Vincent House 2E Nags Head Road Ponders End Enfield, EN3 7FN Tel: 0870 126 4664 http://www.citizensadvice.org.uk/ Department for Work and Pensions http://www.dwp.gov.uk/ Direct Gov Public services all in one place www.direct.gov.uk Enfield Homes If you’re a tenant or leasholder of Enfield Homes, their Welfare Benefits Advice Team can offer you free, fair, confidential advice and help on the full range of benefits and tax credits. Tel: (freephone: 0800 40 80 160 (option 2)) Write to: Enfield Homes, Freepost, Welfare BenefitsAdvice Service www.enfieldhomes.org Financial Services Authority Moneymadeclear from the Financial Services Authority. They cut out the jargon and give you just the facts about financial products and services, helping you to make an informed decision. http://www.moneymadeclear.fsa.gov.uk/ HM Revenue and Customs (Working Tax Credit) HMRC is responsible for collecting the bulk of tax revenue, as well as paying Tax Credits and Child Benefits. www.hmrc.gov.uk Tel: 0845 3003900 Informed Families (IF) Enfield's Family Information Service aims to provide information on quality childcare and support for parents of children and young people up to age 20. http://www.enfield.gov.uk/if/ JobCentre Plus Help and advice on making a claim for benefit, and on job hunting and extra support. www.jobcentreplus.gov.uk Tel: 0800 0556688 Joint Team Full free confidential benefit entitlement check for over 60s from The Pension Service and Enfield Council’s Joint Team. Tel: 020 8899 3212 e-mail: Joint.Team@enfield.gov.uk LHA-Direct LHA-Direct has been developed to enable tenants renting accommodation from a private landlord to calculate the possible amount of Housing Benefit available to them from their Local Authority. http://lha-direct.therentservice.gov.uk National Benefit Leaflets A one stop shop for leaflets containing general advice and guidance about Housing Benefit and Council Tax Benefit in the UK. www.benefit-leaflets.org PensionAge PensionAge is a non profit organization providing help for older people and for those who help them. www.pensionage.co.uk The Pension Service, Part of the Department for Work and Pensions This Government website provides information about pensions and pensioner benefits, for those planning for the future, about to retire or already retired. www.thepensionservice.gov.uk Tel: 0845 3013011 Tribunals Service - Social Security and Child Support Appeals The Social Security and Child Support Appeals (SSCSA) Tribunal deals with disputes about: • Income Support; Jobseeker's Allowance • Incapacity Benefit; Disability Living Allowance • Attendance Allowance • and Retirement Pensions. http://www.appeals-service.gov.uk/ This document was last updated on 2008-11-25 16:14:04 published by the Revenues and Benefits team. Document Reference:LBE_130600
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