Vandalism - graffiti - reporting and removal

As part of our aim to make our borough safer, cleaner and greener, we are committed to preventing and removing graffiti as quickly as possible. Our Graffiti Action Team remove graffiti from the borough’s parks and open spaces, the public highway, private land visible from the highway as well as  non illuminated street furniture.

HOW DO I REPORT GRAFFITI ?
To report graffiti call 020 8379 1000

If you would like to help us improve your environment by removing the graffiti yourself, we have a limited supply of graffiti removal kits for residents or small businesses to use. Please contact us on 020 8379 1000 to obtain your free kit.

The graffiti removal service is free to residents; please refer to the criteria for removal below.

Public buildings, private residences on any land visible from the highway
Racist or Offensive graffiti will be removed within 24 working hours of reporting.
All other graffiti will be removed within 7 working days of reporting,

Any park or open space owned by London Borough of Enfield
Graffiti on open spaces will be removed within 7 working days of reporting.

Street surfaces on or in the public street
Graffiti will be removed within 7 working days of reporting. The Council is not responsible for Transport for London roads such as A10 and A406

Listed structures
The Council will remove graffiti from Council owned listed bridges, on approval from English Heritage.

Note: London Borough of Enfield will not remove graffiti above 2 metres in height or surfaces, which require specialist cleansing.

PREVENTION POWERS
Graffiti is an offence under the Criminal Damage Act 1971 and Anti Socail Behaviour Act 2003 and as such we will make every effort to prosecute offenders.

We will prosecute any shop owner selling aerosol spray cans to underage children.

We run graffiti campaigns to reward those who provide information which leads to a successful prosecution up to £1000.

We will share graffiti intelligence and evidence amongst other agencies such as the police, other local authorities and British Transport police.

Our enforcement team tries to work with businesses who have been victims of graffiti in the borough to ensure its’ swift removal. In some circumstances it may be necessary to take enforcement action, this is usually the last resort.

If graffiti is not removed despite the enforcement team’s requests, they will serve a notice on the owner/occupier of the property where the graffiti is located, requiring the removal of the graffiti within a specified period. If the notice is not complied with, the Council will consider removing the graffiti and recover the costs from the occupier or owner of the property.

Graffiti on Housing Association or Council Properties 

Graffiti removal from Housing Association properties is the responsibility of the relevant housing association. If the graffiti is on Council housing, please contact the Housing Duty officer line on 020 8379 1000 for removal.

Helpful hints

Where practical, you may consider fixing trellis to your wall and growing plants such as ivy or prickly varieties of plants which can act as a deterrent to the graffiti vandal.

The Council works with owners of private street furniture but you can report graffiti directly to them on:

Network Rail: www.networkrail.co.uk
0845 711 4141

BT Phone boxes www.bt.com
0800 661 610

Bus shelters (Adshel) www.adshel.co.uk
020 7478 2200

Bus shelters (JC Decaux) www.jcdecaux.co.uk
020 8326 7758

Royal Mail www.royalmail.com
0845 774 0740

EDF Energy 0845 601 4516
Electrical sub stations

Transport for Lonon WWW.tfl.gov.uk
(Roads and structures) StreetF@tfl.gov.uk
0845 6001724

For further information please contact us on 020 8379 1000

Report Graffiti

Eligibility
None.

Required Customer Information
None.

Service Level Agreement and Turnaround
The initial investigation will be completed within 10 days after which time the complainant will be advised whether or not further action will be taken or the incident closed.

Racist/offensive graffiti will be removed within 24 hours of it being reported

More information about this service

Contact Us

Frequently asked questions

Address:
Environmental Protection and Regulation,
Civic Centre,
Silver Street,
Enfield,
EN1 3XH
Map

Telephone:
020 8379 2147.

Fax:
020 8379 2190.

Opening Hours:
Monday to Friday
9.00am - 5.00pm

Useful Links

Report Graffiti Online.