Council tax - individual account enquiries

Account enquiries

The local authority provides householders with information relating to their council tax and payments. This may include information on discount eligibility, payment of arrears and requests for copies of bills.

The Council tax section deals with enquiries from householders about all aspects of their Council tax. Enquiries can be made via phone, e-mail, fax and letter or in person.

Eligibility
None.

Required Customer Information
To deal with your request we need your Council tax account number and/or your full name and address.

Service Level Agreement and Turnaround
We aim to answer your queries within fourteen days but at peak times this may not be possible.

More information about this service

Contact Us

Frequently asked questions

Address:
PO Box 63,
Civic Centre
Silver Street
Enfield
EN1 3XW
Map

Telephone:
020 8379 1000

Fax:
020 8379 5191

Textphone:
020 8379 4998

Opening Hours:

Phones:
Monday to Friday
8.30am – 4.30pm

Helpdesks: Civic Centre and John Wilkes House

Principal Revenue Information Outlet:
John Wilkes House
79 High Street
Ponders End
Enfield EN3 4EN
Map

Monday to Friday
9.00am to 4.00pm

For picking up forms and handing in documents, you can also visit:
Edmonton Centre (1st Floor above the Library,)
36-44 South Mall,
Edmonton,
London, N9 0TN
Map

Monday to Friday:
8:30am to 5:00pm

Useful Links

Citizens Advice Bureau