Roads - street parking - pavements

Footways are constructed and provided for pedestrian use. The local authority has a responsibility to keep the carriageway and footway safe to use.

Areas of footways (paving stones, tarmac and concrete) are regularly inspected under the processes laid out in the National Code of Practice for Highway Maintenance Management, “Well Maintained Highways”. This document, endorsed and recommended by the Department for Transport (DfT), is the “industry standard”. Principal footways are inspected every month and non-principal footways every 6 months.

All individual inspection results, service requests and complaints are recorded and assessed by Highways Services. Where the assessment indicates a matter of emergency or danger, then prompt remedial action is taken. All remaining work is then assessed on a priority basis, and carried out in order of urgency.

When a customer informs Highway Services of damage to a footway ie a broken or loose paving stone or crumbling tarmac etc, a Highway Inspector endeavours to inspect within 10 working days unless we believe it constitutes a danger when it would be inspected within 24 hours.

If the Council’s intervention levels are met, works orders are raised and given priority 1 of 24 hours or priority 2 of 28 days according to the severity of the damage.

Where the problem does not meet the current intervention levels, no repair orders are issued. However, if deterioration is noted at a subsequent inspection, repairs would be put in hand at that time. Although desirable, it is not financially viable to repair all superficial damage.

The A406 and A10 are maintained by WSP Civils on behalf of Transport for London. The M25 is managed by The Highways Agency.

Eligibility
None.

Required Customer Information
None.

Service Level Agreement and Turnaround
When a customer informs Highway services of damage to the footway/pavement a Highway inspector endeavours to inspect within 10 working days unless we believe it constitutes a danger when it could be inspected within 24 hours.

If works orders are raised they will be given priority 1 of 24 hours or priority 2 of 28

More information about this service

Contact Us

Frequently asked questions

Address:
London Borough of Enfield
Highway Services
7 Melling Drive
Enfield
Middlesex
EN1 4BS
Map

Telephone:
020 8379 2152

Fax:
020 8379 2305

Voicemail:
After 5pm

Opening Hours:
Monday to Friday: 9am to 5pm

Useful Links

Report a Vehicle Parked on the Pavement Online.