Animals - welfare services

The Animal welfare sections responds to both reports from the public, and undertakes proactive patrols. The aims of the service are to reduce the risk to human health from domesticated animals and/or the premises where they are kept, to prevent nuisance from pet animals or from the keeping or boarding of pet animals and to reduce the risk to animal health arising from commercial keeping of pet or similar non-livestock animals.

Enfield Council is responsible for licensing and inspecting over 30 premises in the borough from riding establishments, pet shops, boarding kennels, dog breeders and keepers of dangerous wild animals. This is to ensure compliance with animal welfare and health and safety legislation is not contravened.

Officers within the Environmental Protection and Safety Team will provide advice to licence holders, members of the public, new applicants wishing to apply for a licence, inspect licensed premises to check compliance with relevant legislation and to investigate complaints concerning any breaches into licensing conditions.

We undertake to respond to all enquiries in an efficient and effective manner. It is important that customers receive the best possible service based upon the resources available and to treat every service request in confidence unless otherwise agreed with the customer and we will explain the relevant course of action that is available for dealing with your enquiry.
We aim to respond to service requests within 24 hours of receipt of enquiry, to carry out an initial site visit / inspection within 10 days all depending on the severity of the complaint and to provide a written or telephone response to the customer concerning their enquiry. We also aim to inspect all licensed premises at least once a year and to carry out routine spot checks through out the year to check compliance concerning licensing conditions, where appropriate we will seek the expert advice from an independent Veterinary Surgeon.

Should any of the licensed premises contravene or breach their licensing conditions, officers from Environmental Protection and Safety Team will take formal action against offenders in accordance with the Council’s Enforcement Policy.

Eligibility
None.

Required Customer Information
None.

Service Level Agreement and Turnaround
24 hours first response time, 10 day written reply by letter

More information about this service

Contact Us

Frequently asked questions

Address:
Environmental Protection & Safety Team
Environmental Health & Regulations
PO Box 57
Civic Centre
Silver Street
Enfield
Middlesex
EN1 3XH
Map

Telephone:
0208-379-3661

Fax:
0208-379-5120

Opening Hours:
General Telephone Number – 0208-379-3661. Opening Hours 9:00am – 5:00pm

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