Safety - health and safety - training courses

ESSP

The local authority is responsible for carrying out routine inspections of commercial premises to ensure compliance with health and safety and food legislation. The Authority provides training courses, which are accredited by the Chartered Institute of Environmental Health for health and safety and food safety.

Service Response Times:

Achieve standard of first response to service requests within 24 Hours on 90% of the time in 2005/06. Rising to 95% by end of March 2008.
This request is monitored and is part of the Environmental Health & Regulation Division Improvement Plan 2005-2008.

We also aim to achieve the following service standard response:

• Written response to VIP requests for service – 10 days
• Stage 1 and 2 complaints – 15 days
• Stage 3 – 30 days
• Freedom of Information Requests 20 days.

Accessing the Service
The service is a free service available to all businesses and residents of the Borough.

In Person:
The Service has a “duty officer” who is available Monday – Friday 09:00-17:00, who will be able to help with any food related enquiry.

By Writing:
All letters will be passed to an officer to investigate and respond to.

When a customer makes a service request they will be advised of which team will be dealing with the request and a worksheet reference number will be given for the customer to follow up his/her enquiry. Customers will normally be notified of the outcome to any investigation.

Eligibility
None.

Required Customer Information
None.

Service Level Agreement and Turnaround
None

More information about this service

Contact Us

Frequently asked questions

Address:
Environmental Protection & Safety Team/Food Trading Standards & Licensing
Environmental Health & Regulation
PO Box 57
Civic Centre
Silver Street
Enfield
Middlesex
EN1 3XH
Map

Telephone:
0208-379-1000
0208-379-3661

Fax:
0208-379-5120

Opening Hours:
9:00am- 5:00pm
Monday- Friday