Business - food safety - inspections

The local authority carries out regular checks on all food premises to ensure the public is protected and that high standards are maintained. Inspections take place on a frequency determined by the perceived risk in each premises and ensure that risks have been identified, staff are adequately trained and the condition and cleanliness of the premises meets required standards.
The Food Safety Section deals with a wide variety of disciplines such as food hygiene, food standards, food complaints, food labelling, health and safety in food premises, infectious diseases control, food and water sampling, animal feedstuffs and licensing. The service also provides low cost specialist Food Hygiene Training.
Service Response Times
Achieve standard of first response to service requests within 24 Hours on 90% of the time in 2005/06. Rising to 95% by end of March 2008.
This request is monitored and is part of the Environmental Health & Regulation Division Improvement Plan 2005-2008.
We also aim to achieve the following service standard response:

• Written response to VIP requests for service – 10 days
• Stage 1 and 2 complaints – 15 days
• Stage 3 – 30 days
• Freedom of Information Requests 20 days.

When a customer makes a service request they will be advised of which team will be dealing with the request and a worksheet reference number will be given for the customer to follow up his/her enquiry. Customers will be notified of the outcome to any investigation

Accessing the service

The service is a free service available to all businesses and residents of the Borough

In Person:
The service has a “duty officer” who is available Monday – Friday 09.00 – 17:00, the duty officer will answer any telephone calls or personal visits that relate to food hygiene or standards.

By Writing
All letters will be passed to an officer to investigate and respond to.

Eligibility
None.

Required Customer Information
None.

Service Level Agreement and Turnaround
The Service aims to:

1. Provide a first response within 24 hours of initial contact by telephone.
2. Respond to Freedom of Information Requests within 20 days of initial receipt

3. Where possible Investigate all notifications of infectious diseases within 24 hours of notification.

More information about this service

Contact Us

Frequently asked questions

Address:
Food, Trading Standards & Licensing
PO Box 57
Civic Centre
Silver Street
Enfield
EN1 3XH
Map

Telephone:
020 8379 1000
020 8379 3661

Fax:
020 8379 5120

Opening Hours:
Monday – Friday 9:00am-5:00pm

Useful Links

Alerts: Food Standards Agency

Allergy in Schools

Chartered Institute of Environmental health

Consumer Direct

DEFRA (Department for Environment, Food and Rural Affairs)

Department of Health

Direct Government

Enfield’s Primary care Trust

Food Standards Agency

Health Proctection Agency

Health & Safety Executive free leaflets

Royal Society for the promotion of Health

Safer Food Better Business (Food Standards Agency)

The Royal Institute of Public Health

Trading Standards institute