Community Alarm Services | |
Community Alarm is a monitoring and emergency response service to vulnerable people living in Enfield. The service enables people to live independently at home and is frequently used by older people and those with cognitive or sensory impairments. The service can also be used to help protect people of all ages who are at risk of domestic violence or racial harassment. The services operate 24 hours a day every day. The Community Alarm Service provides cover for the Council’s sheltered accommodation when the Sheltered Housing Officer is off duty, i.e. at weekends and on bank holidays. The Community Alarm Service works alongside the Council’s Housing and Social Care Departments, the Police and other emergency services, to help reassure and protect, provide information and advice, and to contact your family or friends should you call for help. Community Alarm We provide you with a special unit that connects to your phone line and a pendant that you should carry with you at all times. If you press the pendant it will send a signal to your telephone to automatically dial the emergency number to our control room. This will signal to our control room staff that you require assistance and they will know straight away who you are and your address. They will talk to you to agree what action they should take. You may want us to contact a member of your family or your GP, or you may want us to send one of our Community Alarm Officers. We can provide three different levels of service; Monitoring Only: We will take details of three named people (family/friends/neighbour) who we can contact in an emergency, should an alarm call be raised. They will need to have the keys to your property to gain access to your property should you be unable to open the door, and they will need to agree to be called upon at any time of the day or night should the need arise. So they need to live reasonably close to you as they may need to provide access to emergency services. Monitoring Plus: As above, but you will only need to provide details of two named contacts and Community Alarm will be the third contact. In the event of an emergency and providing your other two contacts cannot be reached, we will provide a mobile response. Mobile: A trained Community Alarm Officer will provide a mobile response in an emergency situation. Keys to your property will be securely held at our Control Centre. Telecare Our Community Alarm Services now include Telecare. Telecare consists of a range of sensors/detectors to help manage risks to a person’s health and environment and to support people to remain independent in their own homes. These sensors, when triggered by an event, will automatically raise an alarm call to our Control Room. A range of different sensors/detectors are available: Telecare equipment available Eligibility: You will need to be assessed by a trained Telecare Assessor, either from the Community Alarm Service or from within Social Care. Customers requesting Community Alarm only will be assessed by an assessor from the Community Alarm Service. All Community Alarm Service customers pay a weekly charge for the service provided. Charges differ depending on the services required. You may qualify for financial assistance and this will be discussed with you during your assessment. • There is no charge for Telecare peripherals/sensors. Required Customer Information
Service Level Agreement and Turnaround None. |
Contact Us |
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Address:
Telephone:
020 8379 1000 (Outside of opening hours below) Fax:
Opening Hours:
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Useful Links | |
This document was last updated on 2008-11-07 16:06:25 published by the team. Document Reference:LBE_121924
