Housing – council – rechargeable repairs

Where a property requires repair as the result of damage or negligence caused by the tenant the local authority will charge for the cost of work to rectify the problem.

If the tenant, members of their family or invited guests cause damage to Council property either by negligence or on purpose then the Council will carry out the repair to fix the problem but will recharge the tenant the cost of the repair. Example broken windows, blocked toilets, lock change due to lost keys.

If the charge is paid in advance then no administration fee is charged, If an invoice has to be sent to recover the money then a fee of £30 is charged to cover the cost of the extra administration.

A special policy applies to elderly and disabled tenants living on their own where the charges for this service are not applied.

Eligibility

Tenants of Council property only.

Required Customer Information
None.

Service Level Agreement and Turnaround

The repairs will be carried out to the same timescales as ordinary repair
High-risk emergency – attend within 4 hours; maximum wait 4 hours. Example: tenant locked out force entry and lock change.
Medium-risk urgent – attend within 1 working day; maximum wait 3 nights. May be referred to out-of-hours make-safe service over a weekend. Example: toilet blocked
Low-risk urgent – attend within 3 working days; maximum wait 5 nights. Example: blocked sink, bath or basin.
Little-risk routine – attend within 7 working days; maximum wait 10 nights. Example: leaking roof.
No-risk, minimal inconvenience, routine – attend within 15 working days; maximum wait 21 nights. Example: fence adjoining footpath broken

More information about this service

Contact Us

Frequently asked questions

Address:
Housing Repairs Centre
9 Centre Way
Claverings Estate Edmonton London
N9 0AP
Map

Telephone:
Textphone/FREEPHONE 18001 0800 40 80 160

Opening Hours:
8:30am – 5:00pm

Useful Links

DirectGov

Repairs Handbook 2007

Report a Housing Repair Online.