Housing – repairs – decoration and disturbance allowances

Decoration Allowances and Disturbance payments

A new or existing tenant may be eligible for a decoration or disturbance allowance where the council need to carry out major repairs or redecoration work to a property whilst the tenant is still living there.

If you are a tenant in a Council property and we are carrying out major works or improvements to your home that cannot be done whilst you are living there we will move you out temporarily whilst the works are in progress. . If this occurs we will reimburse you for reasonable costs for such things as removal expenses, telephone reconnection, cooker reconnection etc.
If the works carried out to your home causes damage to your decorations we will give you a decoration allowance, if you are elderly or disabled and are unable to do the decorations yourself our contractors will decorate for you.

If you are a new tenant you will be advised when signing the tenancy agreement if the decorations within your new home fall below our accepted standard and we will agree a decoration allowance with you. This will enable you to carry out the redecoration to your own taste.

Eligibility
Council tenants only.

Required Customer Information
None.

Service Level Agreement and Turnaround
Once it has been agreed that you will receive one of the above payments a cheque will be sent within 10 working days

More information about this service

Contact Us

Frequently asked questions

Address:
Tenancy and Estate Management Teams Pitfield Way,
Enfield EN3 5BY
Map

Telephone:
020 8379 5721

Textphone: (for hearing-impaired callers ONLY) 020 8379 5714

Opening Hours:
9:00 am to 4:30 pm Monday to Friday

Useful Links

DirectGov

Repairs Handbook 2007