Housing - council - insurance claims

Council tenants may make insurance claims against the council for any damage that the council causes to the tenants' possessions, or injury to the tenant or members of their family. This includes damage caused by contractors working on behalf of the council.

Residents who wish to make an insurance claim against the Council should contact either their District Housing office and speak to an Estate Manager or the Housing Repairs Centre if they wish to make a claim regarding a repair or repairs contractor.

Residents will be asked to put the details of their claim in writing, with dates of the incident, witness contact details if appropriate and any evidence for their claim.

The Councils insurance department will administer any claims against the Council.

Eligibility
All Council tenants.

Required Customer Information
Name, address, telephone number and details of the claim.

Service Level Agreement and Turnaround
We will respond to postal and telephone queries within 10 working days. We will acknowledge e-mail queries within 24 hours and respond to them within 10 working days.

More information about this service

Contact Us

Frequently asked questions

Address:
Tenancy and Estate Management Team
3 Pitfield Way
Enfield
EN3 5BY.
Map

Telephone:
020 8379 5721

Textphone:
020 8379 5714

Fax:
020 8379 5788.

Address:
Housing Management
Housing Repairs Centre
Ground floor
Unit 9
Centre Way
Clavering Industrial estate
N9 OAP.

Telephone:
0800 40 80 160

Opening Hours
Reception
9am – 4.30pm
Monday to Friday

Telephones
9am – 5pm Monday to Friday

Useful Links

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