Homelessness - advice and support

The service administers homelessness legislation and provides good quality, cost effective temporary accommodation to homeless households who are owed a housing duty.

The service will interview homeless or potentially homeless households with a view to keeping them in their existing property or providing another housing solution/option.

If homelessness cannot be prevented then an assessment will be carried out to ascertain whether the household is eligible for housing support by the authority, either temporarily or on a long-term basis. Suitable accommodation will be provided for those owed a full housing duty.

Clients will complete a preliminary investigation form before being filtered for a full homeless interview and application.

Eligibility
Eligible on immigration grounds, in priority need group, homeless or threatened with homelessness.

Required Customer Information
Proof of homelessness (eg court order), Passport/EEC card, Home Office letter, Birth certificate(s), Marriage certificate, proof of income/benefit, bank statements, utilities bills.

Service Level Agreement and Turnaround
Target – decision issued within 33 working days from the date a full application is taken

More information about this service

Contact Us

Frequently asked questions

Address:
John Wilkes House
79 High street
Ponders End
EN3
Map

Telephone:
020 8379 4418

Fax:
020 8379 4532

Text Phone:
020 8379 5255

Opening Hours:
9am – 3pm Monday, Wednesday, Thursday and Friday
1pm – 3pm Tuesday

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