A local authority will provide existing tenants with advice and assistance on matters such as rents, transfers, mutual exchanges and general matters relating to tenancy. This may also include advocacy where necessary.
You can pay your rent in the following ways (you need your rent account reference details):
Direct debit or standing order:
• from your bank or building society account.
Housing Service direct debit form
Cash at:
• Civic Centre, Silver Street, Enfield
• Ordnance Road Library ‘handi till’, 645 Hertford Road, Enfield
• at any post office.
Cheque, debit or credit card at:
• Edmonton Housing Office, 36-44 South Mall, Edmonton Green
• debit or credit card - 24 hours a day, by calling 020 8379 1000
• debit or credit card - 24 hours a day, by visiting our online rent payment
• cheque - Ordnance Road Library ‘handi till’, 645 Hertford Road, Enfield
• at any post office.
If you have any difficulty paying your garage rent, you should contact an Income Officer immediately on 020 8379 2353 for advice and information. If you are on a low income, please ask for information on Housing Benefit. We will send you a rent statement every three months, or when you ask for one, to help you keep track of your account.
Housing exchanges and transfers
You can find someone to exchange with by browsing the following web sites:
• http://www.ukcouncilexchange.co.uk/ - This site charges a small fee
• http://www.homeswapper.co.uk/ - This site charges a small fee
• http://www.ukhomeswap.co.uk/ - This site charges a small fee
• http://www.gumtree.co.uk/ - This site is free
• http://www.underoneroofexchange.co.uk/ - This site is free
Computer terminals are in some council local offices and libraries to access these sites.
For more information or a form, please phone 020 8379 4377, textphone 020 8379 5255, email housing.assessment.team@enfield.gov.uk, or write to: The Assessments Team, FREEPOST, PO Box 59, Civic Centre, Enfield EN1 3BR.You don’t need a stamp.
Enfield’s Choice Based Lettings Scheme – Home Connections – via our website, has information on how to look for available properties in the Borough or in other parts of the country. http://www.homeconnections.org.uk.
General matters related to tenancy
The Tenancy Agreement sets out the terms and conditions and clarifies the responsibilities of the Council and the tenant, via the internet.
Eligibility
None.
Required Customer Information
Name, address and telephone number
Service Level Agreement and Turnaround
We will respond to postal and telephone queries within 10 working days. We will acknowledge e-mail queries within 24 hours and respond to them within 10 working days
More information about this service
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