Housing - private tenants - advice and support

The Housing Advice Team can provide help and assistance to private tenants who are being harassed into leaving their accommodation by their landlord or Agent and those who have been illegally evicted.

A Housing Adviser will interview the client, take down details of the complaint and arrange for an investigation to be carried out. The Housing Adviser will need to see relevant documents relating to the tenancy, including the tenancy agreement, rent book, notices to leave, letters and correspondence if they are available. If there is evidence that the private tenants has been illegally evicted then a Housing Adviser will contact the landlord / agent to discuss the tenant's claims and negotiate for the tenant to be reinstated in the property if appropriate to do so. If negotiations fail, it may be necessary to refer the client to a private solicitor who can apply to the County Court for an injunction forcing the landlord/agent to reinstate the tenant. The Court also has the power to order a landlord / agent to stop harassing or assaulting a tenant. A solicitor can also pursue a claim for damages on behalf of a tenant.

Eligibility
Property address must be within the London Borough of Enfield boundaries.

Required Customer Information
The Housing Adviser will need to see relevant documents relating to the tenancy, including the tenancy agreement, rent book, notices to leave, letters and correspondence if they are available.

Service Level Agreement and Turnaround
We aim to see tenants who have been illegally evicted on the same or next working day.

More information about this service

Contact Us

Address:
John Wilkes House
79 High street
Ponders End
EN3
Map

Telephone:
020 8379 4384 Duty Line
Open 1pm - 4pm on weekdays except Wednesday

Fax:
0208 379 4532

Typetalk:
020 8379 5255

Opening Hours:
Housing Needs Reception: Open 9am - 3pm on week days
Illegal Evictions - Drop In Service between 9am - 3pm weekdays

Useful Links

Shelter

Edmonton Police Station