Tenant Involvement Unit
Tenant Participation is aimed at the full involvement of tenants in how their homes and estates are managed, with the aim of improving housing services and improving the quality of life in local communities. Tenants are also encouraged to work with the council having real influence on the decision making process through a variety of mechanisms.
The Tenant involvement Unit promotes, develops, and facilitates the involvement of tenants in the management of their housing service. We aim to do so by encouraging tenants to get involved in the decision-making process and having a real voice in how their homes are managed.
Tenants are consulted individually using “The Network”, through their residents association or through the Federation of Enfield Community Association (FECA) the umbrella organisation funded by the Council to champion tenants rights.
Eligibility
Any tenant or leaseholder of the London Borough of Enfield can have access to the service. Once they have set themselves up as a group, to access funding from the service they need to adopt the council’s model constitution and recognition criteria.
Required Customer Information
Any document with their name and address so that we can match these with information we hold on our system.
Service Level Agreement and Turnaround
Service is available to customers on a flexible basis due to the nature of the Service officers will be available from 9:00am until 10:00pm at nights to facilitate evening meetings and conferences. The team will work occasional weekends when the need arises, For example we hold Community Festivals at weekends and Once a year we take a group of residents to the TPAS conference in Birmingham and have attended other external events.
More information about this service
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